Site information Terms of Use Article 1 (Purpose) These Terms and Conditions (Standard Terms No. 10023) are intended to set forth the rights, obligations, and responsibilities between FANIVERSE (“Company”) operating the FANIVERSE online mall (hereinafter referred to as the “Mall”) and users with respect to the use of internet-related services (hereinafter referred to as the “Services”) provided through the Mall. ※ These Terms shall also apply, mutatis mutandis, to electronic transactions conducted through PC communications, insofar as they do not conflict with the nature thereof. Article 2 (Definitions) The “Mall” refers to a virtual place of business established by FANIVERSE through information and communication facilities such as computers, in order to provide goods or services to users, and also means the business operator managing the Mall. “User” means a member or non-member who accesses the Mall and receives the Services provided by the Mall in accordance with these Terms. “Member” refers to a person who registers as a member by providing personal information to the Mall, continuously receives information from the Mall, and can continuously use the Services provided by the Mall. “Non-member” means a person who uses the Services provided by the Mall without registering as a member. Article 3 (Disclosure, Explanation, and Amendment of Terms and Conditions) The Mall shall post these Terms, along with the company name, representative’s name, business address (including addresses where consumer complaints can be handled), telephone number, fax number, email address, business registration number, e-commerce registration number, and personal information protection officer, on the initial service screen (front page) of the Mall for users to easily review. However, the details of the Terms may be viewed via a linked screen. Before obtaining the user’s consent, the Mall shall provide a separate linked or pop-up screen to ensure that the user understands important contents such as withdrawal of offer, delivery responsibilities, and refund conditions. The Mall may amend these Terms to the extent not violating applicable laws such as the Act on Consumer Protection in Electronic Commerce, Act on the Regulation of Terms and Conditions, Framework Act on Electronic Transactions, Electronic Signature Act, Act on Promotion of Information and Communications Network Utilization, Door-to-Door Sales Act, and Consumer Protection Act. If the Mall amends these Terms, it shall state the effective date and reasons for amendment and notify users by posting them on the initial screen of the Mall at least seven (7) days before the effective date until the day before implementation. However, if the amendment is unfavorable to users, a grace period of at least thirty (30) days shall be given. In such case, the Mall shall clearly indicate the differences between the existing and revised Terms. Amendments shall apply only to contracts executed after the effective date; contracts concluded before shall follow the prior Terms. However, if a user who has already entered into a contract wishes to apply the amended Terms, the user may request so within the notice period, and upon the Mall’s consent, the amended Terms shall apply. Matters not provided herein and interpretations thereof shall follow applicable laws including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, guidelines set by the Fair Trade Commission, or general commercial practices. The Mall shall endeavor to provide these Terms and major notices in the user’s preferred language (e.g., Korean, Chinese, Japanese). In case of discrepancies among multilingual versions, the Korean version shall prevail. Article 4 (Provision and Modification of Services) The Mall shall provide the following Services: Provision of information and execution of purchase contracts for goods or services Delivery of goods or services under purchase contracts Other tasks designated by the Mall In case of product unavailability or technical changes, the Mall may change the contents of goods or services to be provided under future contracts. In such case, the Mall shall immediately notify the revised details and delivery date where current products/services are displayed. If the Mall changes the content of services contracted with the user due to product unavailability or technical reasons, the Mall shall notify the user immediately at a reachable address. In this case, the Mall shall compensate the user for any damages incurred, except where the Mall proves absence of willful misconduct or negligence. Article 5 (Service Suspension) The Mall may temporarily suspend the provision of Services due to maintenance, replacement, breakdown of communication equipment, or interruptions in communication. The Mall shall compensate users or third parties for damages caused by such suspension, unless it proves no intent or negligence. If the Mall becomes unable to provide Services due to change of business category, closure, or merger, it shall notify users under Article 8 and compensate consumers in accordance with conditions initially presented by the Mall. If no compensation standards were disclosed, the Mall shall provide users with mileage or credits in cash or goods equivalent to the value in circulation within the Mall. Points or mileage granted by the Mall shall, unless otherwise specified, be valid for one (1) year from the date of issuance and will expire automatically if unused within the period. Articles 6 ~ 22 (Membership, Termination, Notices, Purchase, Contract Formation, Payment, Supply of Goods, Refunds, Withdrawal of Offer, Effect of Withdrawal, Privacy Protection, Obligations of the Mall, User Responsibilities, Prohibited Acts, Linked Sites, Copyright, etc. — same translation as previously provided, with all {rc_companyNm} replaced by FANIVERSE.) Article 23 (Dispute Resolution) The Mall shall establish and operate a compensation handling mechanism to reflect legitimate opinions or complaints raised by users and to compensate for any damages. The Mall shall give priority to processing complaints and opinions submitted by users. However, if prompt handling is difficult, the Mall shall immediately notify the user of the reasons and expected schedule. If a dispute arises between the Mall and the user, and the user applies for dispute resolution, the matter may be referred to a mediation institution commissioned by the Fair Trade Commission or the mayor/governor. Article 24 (Jurisdiction and Governing Law) Any litigation related to electronic commerce disputes between the Mall and users shall be filed with the court having jurisdiction over the user’s address at the time of filing, or, if no address exists, the place of residence. If the address or residence is unclear, or if the user resides overseas, the competent court shall be determined under the Civil Procedure Act. Korean law shall apply to all electronic commerce disputes filed between the Mall and users. Supplementary Provision These Terms and Conditions shall take effect as of September 23, 2025. Privacy policy FANIVERSE is committed to protecting users’ personal information and handling related complaints promptly and effectively. Accordingly, the Company establishes and discloses this Privacy Policy, making it accessible on the homepage so that users can review it at any time. This Privacy Policy may be subject to change due to amendments in laws, government guidelines, or the Company’s internal policies, and necessary procedures for continuous improvement are in place. Users are encouraged to check this page regularly when visiting the site. The Privacy Policy of FANIVERSE includes the following: Consent to the Collection of Personal Information Items of Personal Information Collected and Collection Methods Purpose of Collection and Use of Personal Information Retention and Use Period of Collected Personal Information Procedures and Methods for Disposal of Personal Information Sharing and Provision of Collected Personal Information Management of Users’ Personal Information (Access, Correction, Deletion, etc.) Use and Rejection of Cookies Outsourcing of Personal Information Processing Technical and Administrative Safeguards for Personal Information Protection Collection of Opinions and Handling of Complaints Related to Personal Information Information of Personal Information Protection Officer and Contact Details Rights of Users and Legal Representatives and How to Exercise Them Remedies for Infringement of Rights Duty of Notification 1. Consent to the Collection of Personal Information FANIVERSE allows users to click “Agree” or “Cancel” regarding consent to the collection and use of personal information or the Terms of Use. By clicking “Agree,” the user is deemed to have consented to the collection of personal information. 2. Items of Personal Information Collected and Collection Methods a. Items Collected For the provision of membership services, FANIVERSE collects the following information: Required information: Name, ID, password (encrypted), bank account details, credit card details Optional information: Phone number, email address, mobile number, address For users under 14: Legal representative’s information Social login: Profile information (email, name, nickname, etc.), external account ID Automatically collected information: IP address, browser/OS information, service usage records, referral path, age, gender, delivery region, posting history, etc. Customer support and management: Previous modification history (name, email, phone number, address, gender, date of birth, etc.) Information collected through cookies b. Collection Methods Website, mobile device, written forms, fax, telephone, inquiry boards, email, event applications, delivery requests Direct input or consent by users Provided by affiliates Use of information collection tools c. Others Sensitive information (race, beliefs, health, sexual life, etc.) is not collected in principle. If unavoidable, prior consent will be obtained. 3. Purpose of Collection and Use of Personal Information a. Development of New Services: Development of customized services and content using customer information b. Membership Management: Identity verification, prevention of misuse, age verification, order/payment/delivery processing, handling complaints c. Marketing and Advertising: Event notifications, statistical analysis, customized services, and advertising 4. Retention and Use Period of Collected Personal Information Certain information is retained as required by law: Records of contracts/withdrawals: 5 years Payment and supply of goods: 5 years Consumer complaints and dispute handling: 3 years Visit (log) records: 3 months 5. Procedures and Methods for Disposal of Personal Information a. Disposal Procedures After the purpose of collection has been achieved, the information is transferred to a separate DB, stored for a certain period, and then deleted. b. Disposal Methods Paper documents: Shredding or incineration Electronic files: Permanent deletion by irrecoverable methods 6. Sharing and Provision of Collected Personal Information Personal information is not disclosed externally without the user’s consent, except in the following cases: When the user has given prior consent For payment settlement purposes Upon request by investigative authorities under applicable laws 7. Management of Users’ Personal Information (Access, Correction, Deletion, etc.) Members may directly view, correct, delete, or withdraw their personal information, or make a request through customer service. 8. Use and Rejection of Cookies a. Purpose: Cookies are used to maintain login status and provide customized services. b. Cookie Settings and Rejection: Internet Explorer: [Tools] > [Internet Options] > [Privacy] > Settings Chrome: [Settings] > [Advanced] > [Content Settings] > [Cookies] Refusal of cookies may limit the use of some services. 9. Outsourcing of Personal Information Processing FANIVERSE outsources the following tasks: Recipient: Logen Courier / Purpose: Product delivery Recipient: EasyPay / Purpose: Electronic payment services and processing Recipient: NHN Commerce Co., Ltd. / Purpose: Operation and management of customer information DB systems 10. Technical and Administrative Safeguards for Personal Information Protection Administrative: Establishment of internal management plans, staff training Technical: Access control, encryption, installation of security programs Physical: Restricted access to computer rooms and data storage facilities 11. Collection of Opinions and Handling of Complaints Related to Personal Information For inquiries or complaints, please contact customer service or the personal information protection officer for prompt assistance. 12. Personal Information Protection Officer and Contact Information Name: KAYOUNG KIM Position: COO Email: kotact@kotact.com Phone: +82 70-4895-3998 13. Rights of Users and Legal Representatives and How to Exercise Them Users and legal representatives may directly access, modify, delete, or withdraw their personal information, or request such actions via customer service. 14. Remedies for Infringement of Rights Users may report or seek consultation on personal information infringement through the following institutions: Personal Information Infringement Report Center: privacy.kisa.or.kr / 118 Personal Information Dispute Mediation Committee: www.kopico.go.kr / 1833-6972 Supreme Prosecutors’ Office Cybercrime Investigation Division: www.spo.go.kr National Police Agency Cyber Bureau: cyberbureau.police.go.kr 15. Duty of Notification This Privacy Policy will be notified in advance through website announcements in case of any changes. Effective Date: September 23, 2025
